How We Work

Statement of Conscience: How We Work

“Conscience” means in all reason and fairness; ethical principles that dictate our thoughts and actions.

It is the responsibility of the doctor to have a thorough conversation on health, perform an excellent examination, and make a reasonable recommendation based on best practice.

It is the responsibility of the client to act on these best practice recommendations, or reject them. Success comes from shared responsibility and following through to reach the client’s intended health goals outlined on day one.

Pip will follow up with one or two phone calls or an e-mail occasionally, but we will not badger you to adhere to best practice recommendations. Your success depends on you. Please refer to your program and ask us if you have any questions regarding your course of care.

If we have not explained our fee schedule, please ask to avoid confusion. Payment is due at time of service. If you have any financial concerns, please don’t be afraid to talk to Neil or Pip.

Our practice is what’s called “open plan” (more than one table). The reason for this is so clients are not rushed through the process like in other offices, but have time to honour one’s healing. If you wish to discuss something privately, please ask to move into the examination room.

Lastly, as we are a wellness centre that also specialises in techniques of the upper neck, we would like our clients to acknowledge the differing terminology in our office. “Crack” and “manipulate” is not something Spinewave does, and these words tend to scare a lot of people from having life-changing experiences under chiropractic care. We prefer the word “adjustment” since we work with children too. If you tell someone about us, there are techniques we use that do not involve “cracking”.

Thank you for choosing to work with us and we wish you the best of success.


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    09 522 0025
    Suite 1, 102 Remuera Road, Auckland
    Click here for practice hours
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